How do I create an account?
You can create an account by visiting the link here. You'll be able to view your complete order history, track current orders at the touch of a button and receive up to date news on 52 Degrees, such as new products and current promotions.
I cannot log in to my account. What's the issue?
Hmm, that's strange. There may be several reasons why you can't log into your account. You should see an error message of some sort when you try to log in, but even if you don't, get in touch with us here and we'll try to help you.
I've forgotten my password. How can I reset it?
We’ve all been there! On the login page, below the password box you'll see a link that says 'Forgot my password'. Simply pop in your email address and we’ll send you instructions for resetting your password.
I can't reset my password. What am I doing wrong?
If you're struggling to set a new password, please ensure that when you've entered your new password twice, they both match. If you're stuck at any other stage, get in touch with us here and we’ll help you.
Can the email address associated to my account be changed?
Unfortunately, due to Data Protection regulations, we can't change the email associated with an account. You’re welcome to set up a new account and we can delete the old one - or keep both!
If I register my details, are these passed on to other companies?
Absolutely not. Your email address will only be seen by us.
I would like my account to be deleted. How do I request this?
If you'd like us to delete your account, get in touch with us here.
How do view my order history?
Simple. Log into your account, click My Account at the top right of the page and you’ll see your Order History on the left.
I can't see any of my previous orders. What's the problem here?
Hmmm, this could be a website issue. If you need to track your order, do get in touch with us here and we’ll be happy to help.
Orders and Delivery
How do I place my order?
You can place your order online. Select your preferred style and shoe size, then click add to basket. Once you’re done shopping, click on your basket and then checkout. You’ll be guided through entering your shipping and billing details and voila! All done. It’s a very simple process but if you have any questions please don’t hesitate to get in touch with us here.
Which countries do you deliver to?
We currently only deliver to the UK. We hope to be able to deliver further afield as we grow. Meanwhile, if you love our shoes, why not get your best UK based friend to buy them for you and send them on?
What are your shipping costs?
Shipping is free! Order before 3pm for next working day delivery.
How do I amend or cancel my order?
Please get in contact with us as soon as possible after placing your order. We’ll do everything we can to help. You can reach us here.
Which payment methods do you accept?
We accept Paypal, Apple Pay and a variety of debit & credit cards, including AMEX!
I have a promotional code to use on the website. How do I redeem it?
You can enter your promotional code at checkout at checkout to receive your discount.
My promotional code isn't working. What am I doing wrong?
Oh dear! Check the T&C’s to see if your coupon is still valid and if it’s still not working please do get in contact with us here.
Can I use more than one promotional code on one order?
Unfortunately, you can only apply one discount per order. But don't worry - if you've got more than one discount code - save it for your next pair!
My promotional code has expired. Is there a chance that I can extend it?
We’re very sorry but unfortunately not. Make sure you sign up to our mailing list so you can be the first to hear when we’re running future promotions!
What communication will I receive when I place my order?
You'll get a confirmation email as soon as we've received your order, then we’ll drop you another email once it’s en route.
What type of packaging do you use to send out your products?
We use recyclable tissue paper and cardboard delivery boxes. Our shoe boxes are made from already recycled cardboard and we don't use any plastic packaging.
My parcel has arrived damaged. What can I do?
We’re sorry to hear that - this is not good at all! Please do get in touch with us here. If the shoes are damaged we can arrange to send you a new pair straight away. I'm having trouble placing my order. Not to worry – we’re here to help! Get in touch with us here and we’ll do everything we can to help you.
Why do I need to provide an email address when I place my order?
Don't worry, we won't bombard you with emails, we only take your email to ensure we can contact you with any issues with your order. We’ll also invite you to join our mailing list for the occasion email about our new products, style suggestions and promotions.
Do I need to provide a contact number when placing my order?
Yes. But we’ll only use it if we need to contact you regarding your order.
I haven't received confirmation of my order. What should I do?
That’s strange. We send out a confirmation email immediately after a customer has places an order. If you haven't received one, please check your junk mail folder, or contact our customer service team here and we’ll find out what’s happened.
My payment has failed. What happened?
Not to worry, it could be an issue with your card or card provider. Please check with your bank and let us know if it’s still not working. You can contact us here.
How long will my order take to arrive?
We have free express shipping on all our orders. Order before 3pm for next working day delivery.
Can I change the delivery address on my order?
We have free express delivery on all our orders which means we get working very quickly once an order has been placed to make sure our shoes reach their new owner as soon as possible! For this reason, it might be too late to change your delivery address once you’ve placed an order but if you get in touch with us as soon as you can after placing your order, we’ll do everything we can. Our contact details are here.
Will all my items be delivered together?
As long as you’ve bought them as part of the same order, yes they’ll all arrive together.
Can I order two of the same item in different sizes so I can try both?
Absolutely. If you’d like some advice on our sizes, please take a look at our size guide or get in touch here. You can order as many sizes as you like and them simply return the ones you don’t want to keep. We have a simple and free returns and exchange process so you’ll have your perfect pair in no time at all.
My order has not arrived in full. What happened?
What's this? Missing a shoe Cinderella? No worries - let's see if we can sort this out before midnight. Get in touch with us here and we’ll look into it for you.
Will I receive a receipt when I've placed my order?
Yes, we’ll email your receipt right away.
Will payment be taken as soon as I order?
We take payment immediately, so we can get your new shoes to you as quickly as possible.
My delivery is delayed, and I can't speak to the driver. Can you help with this?
Delayed delivery? Not to worry, your driver could still be on his way. If you haven’t received your order within 24 hours of the predicted delivery date, please get in touch with us here and we’ll find out where your shoes are.
I received a message to advise my parcel is lost or damaged. What happens next?
Well, this is not good. Not good at all. We promise this doesn't usually happen, but we'll do everything we can to sort it out. Please get in touch with us here with your delivery details so we can follow this up as a matter of urgency.
The delivery company told me I need to come to you directly about my order. Can you help?
Of course we can help! Please get in touch with us here and we’ll do everything we can.
Which delivery companies do you use?
We work with the lovely folks over at DPD to deliver our shoes to you and Collect Plus to make sure our returns process is a smooth and simple process.
What happens if no one is home when my order arrives?
Not to worry. There will be a DPD tracking number in our confirmation email. Contact DPD and quote this number to arrange to leave your parcel in a safe place. Just follow this link: https://www.dpd.co.uk/service/
How can I track my order?
You’ll receive your DPD tracking number in the confirmation email we’ll send you as soon as you’ve placed an order. You can use this number to track your order here: https://www.dpd.co.uk/service/
I missed the delivery of my parcel. Can you help?
Not to worry! There will be a DPD tracking number in our confirmation email. Contact DPD and quote this number to arrange the re-delivery of your parcel. You can also arrange to have it left in a safe place or with a neighbour. Just follow this link: https://www.dpd.co.uk/service/
Returns & Exchange
How do I return my order for a refund or exchange?
We us Collect Plus for our free and easy returns/exchange process. Follow the instructions here to return or exchange your order and if you have any questions, please don’t hesitate to get in touch here.
I have a faulty item that was purchased from you. How do I return it?
We’re terribly sorry to hear that your shoes weren’t perfect. You can return or exchange your shoes easily and for free. Click here to see our returns/exchange policy. Do please also get in touch with us here to tell us what was wrong with your shoes.
Do I need to contact you before returning my item?
No need to let us know, simply follow the return instructions here. We would really appreciate your feedback though, so please do get in touch with us here.
I was gifted a product but there seems to be an issue with it. What do I do?
Our shoes make lovely presents so we’re sorry to hear that there was a problem with your pair! Do get in touch with us here and we’ll see what we can do.
I've returned an item for a refund and no longer have the card that I originally paid with. What should I do?
Not to worry! Simply get in touch with us here and we’ll sort it out.
How long will it take to get my refund?
If you’ve returned an order, we’ll process your refund straight away. Depending on which bank you’re with it might take a few days to appear in your account. If you have any questions, please don’t hesitate to get in touch with us here.
How much will it cost to return my order?
Absolutely nothing. We have a completely free returns and exchange policy.
The item I would like to exchange for is a different price. Can I still request an exchange?
Of course! We’ll simply refund or charge you the difference, depending on whether your new shoes cost more or less than the ones you’re exchanging them for. If you have any questions, please don’t hesitate to get in touch with us here.
I have returned my order, but I haven't received an update. What is the latest?
You should receive a confirmation from us once we’ve received your returned order and processed your refund. If you haven’t received this and it’s been a few days since you sent your shoes back to us, please do get in touch with us here and we’ll be happy to help.
How do I register an official complaint?
Oh dear, we're sorry to hear something's gone wrong! Please contact us here or via post to: 52 Degrees Customer Service Unit 2, Walker Park Industrial Estate Walker Road Blackburn, Lancashire BB1 2QE
When should I expect a reply to my complaint?
As soon as your complaint has been received by our team, we'll aim to be in touch within 48 hours. We’ll help you get it sorted as quickly as possible.
I'd like to leave some feedback for a product I bought. How do I do this?
We rely on our customers' feedback to make sure we're always improving so thank you for taking the time to give us yours. You can leave a review on our website on our product pages or you can get in touch via our Contact Us page here.
How can I follow you on social media?
We’d love to see you on our social media! You can follow our Instagram account here and Facebook here. Is your website broken? I'm experiencing some issues. Oh dear, sorry to hear that. Please do get in touch with us here and we’ll be happy to help.
How do I unsubscribe?
Where can I find your size guide?
You can find our Size Guide on our product pages. If you have any other questions, please don’t hesitate to get in touch with us here.
Why do you only offer 4 styles?
We are a new brand and so are starting small with a capsule collection of 4 beautiful styles. We’ll likely expand as we grow so keep your eyes peeled for updates.