All products purchased from the website are made pursuant to a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us or you (on, in limited circumstances, a carrier organised by you) collects the product(s) from us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.
If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your Shipping Confirmation Email.
UK Express Delivery free on all orders
If we receive your order by 3pm (GMT/BST), on a working day, we will dispatch your order the same day. Delivery should take place the following working day, although deliveries to the Scottish Highlands and Islands may take longer. Orders placed at the weekend will be processed the next working day and delivered the day after.
Where delivery is not possible, the parcel will be taken to your nearest courier depot and you will receive a notification of attempted delivery card.
Out of Stock / Pre-Orders
We will always endeavour to deliver your order to you within 30 days. However, in certain circumstances e.g. pre-orders, delivery may take longer than this. We will advise you of our estimated delivery timescales as soon as reasonably possible.
Dependent upon the carrier used for this service, and if you are not able to take delivery of your order, the parcel will be taken to your carrier’s local depot. You will be advised which location on the attempted delivery notification card the carrier leaves at the delivery address.
Deliveries to the Isle of Man may also be subject to delays due to Customs checks.